Concise Movers
Company Policy

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Prepare for move day

GLASS ITEMS

Concise Movers only provides shrink wraps and moving blankets. This is sufficient to protect most of your items. Glass however is very fragile. If you have glass items, such as mirrors, glass fixtures, please provide the crews with bubble wraps to protect these items. Your dining table glass will be protected with our moving blankets.

Furniture & Appliances

1) Kindly remove all clothing and items from dressers
2) Empty out your fridge before move day. Heavy Fridges are hard to handle
3) Do not disassemble your bed. The crews will help you out. If you disassemble it, we won't help with reassembly
4) Let us know if you have an overly heavy furniture. That way we can recommend more crew members.
5) We do not mount or dis-mount TV's and TV wall sets. If you require the crews to assist you in mounting & dis-mounting, we are NOT liable for any damages that occur.

Personal Items

1) Have your clothes organized in boxes or trash bags. (If you need help with packing, this does not apply to you)
2) All breakable items must be protected with bubble wraps and put in boxes
3) Keep all valuables away. Items such as jewelry, watches should be stored away before the crews get there.

Frequently asked questions

We run background checks on your crews, so yes they are safe. But please store these items of value such as expensive watches, jewelry away. We are not liable for them.

Items such as clothing can be stored in boxes or trash bags. Please do not pack fragile items without protecting them with bubble wraps first. Once you have protected these fragile pieces, put them in boxes and not trash bags.

Refunds Changes & More

REFUND or cancellation POLICY

Concise Movers does not offer refunds on deposits. Once an appointment is booked, Concise Movers will not offer refunds for any reason. Also once you have paid for the balance of your move, you agree that Concise Movers has performed a moving service for you. You agree that all sales are final and no refund is due to you.

RESCHEDULING POLICY

We understand things happen and you might want to change dates or times of your move. We are very flexible and understanding. To give us enough time to rebook your previous slot, give us at least a 48HRS NOTICE. If its less than 48 hours to your move, we will charge an "ADDITIONAL" $60 CHANGE FEE.For example: If your move is scheduled for FRIDAY, let us know by TUESDAY to reschedule for free. Reschedule fees apply regardless of the reason for changing. Kindly note we can only rebook your move to dates we have available.

HELPING YOUR MOVERS

We understand you are being billed by the hour. As such customers might want to help move, so their move will be quicker. While we understand and allow customers to help the crews, there are a couples things you should be aware of:

1) If a customer or anyone that is not a Concise Movers employee assist in the move, Concise Movers will not be responsible for any damage. Even if our crews carried those items, we will not be liable for those damages. Read our FAQ to find out more.

2) Customers are not allowed into the truck.

Frequently asked questions

Concise Movers does not offer refunds on deposits. Once an appointment is booked, Concise Movers will not offer refunds for any reason. Also once you have paid for the balance of your move, you agree that Concise Movers has performed a moving service for you. You agree that all sales are final and no refund is due to you. If you paid with a card, a payment link will have been sent to either your phone or email. It will clearly state “By paying for the balance of your move, you agree that Concise Movers has performed and completed a moving service for you. You agree that this payment is final and you are not entitled a refund for any reason(s).” Once you pay it, it means you have accepted the terms and all sales are final”. For card payments, crews also take a photo of the drivers license of the payee for security purposes.

  

DAMAGES TO ITEMS DOES NOT WARRANT REIMBURSEMENT OF ANY PAYMENTS YOU MADE. 

Yes you are allowed to help the crews move. We just ask for you to not get in the back of the truck.

If your move is assisted by anyone other than a Concise Movers employee, we will NOT BE LIABLE FOR ANY DAMAGE REGARDLESS OF FAULT. 

We will only cover damages if the whole move is carried solely by our crews.

Changing dates and times last minute hurts our business. We have schedules lined up for moves and have declined potential customers who wanted your slot. The fee helps cover some losses incurred. 

payment

Payment Policy

All payment is due after the move is complete. Before the crew leaves, we do collect payment. Kindly have payment ready before the move is complete. If payment is delayed, the clock will keep running. We collect payments in 30 minutes before move completion. You will be required to pay for the total of your move when you get a call from our office. We accept Apple Pay, Google Pay & Card. CASH - CHECKS ARE NOT ACCEPTED.

Frequently asked questions

Payment Arrrangements


30 Minutes Before Move Completion: To make efficient use of time, payments are DUE once the crew leader notifies the office that your move will be completed in 30 minutes. Kindly have payment ready when the office calls. The payment will be “due at the time of the call”.

  • Cards: We accept Cards app for your convenience
  • Google Pay: Google Pay is accepted for your convenience
  • Apple Pay: Apple Pay is accepted for your convenience

NOTE: Cash or Checks are not accepted. Please make adequate preparations for payment before move day.

No you don’t have to leave a tip. Tips are welcome if you want to show the crews how appreciative you are. You can add the tip to the Total of your move. 

There is no such thing as a good tip. Any tip you leave is a good deed. But most customers that give tips, offer $5 to $30 per mover on average.

payment

Payment Policy

All payment is due after the move is complete. Before the crew leaves, we do collect payment. Kindly have payment ready before the move is complete. If payment is delayed, the clock will keep running. We collect payments in 30 minutes before move completion. You will be required to pay for the total of your move when you get a call from our office. We accept Apple Pay, Google Pay & Card. CASH - CHECKS ARE NOT ACCEPTED.

Frequently asked questions

Payment Arrrangements


30 Minutes Before Move Completion: To make efficient use of time, payments are DUE once the crew leader notifies the office that your move will be completed in 30 minutes. Kindly have payment ready when the office calls. The payment will be “due at the time of the call”.

    • Cards: We accept Cards for your convenience
    • Google Pay: Google Pay is accepted for your convenience
    • Apple Pay: Apple Pay is accepted for your convenience

    NOTE: Cash Checks are not accepted. Please make adequate preparations for payment before move day.

No you don’t have to leave a tip. Tips are welcome if you want to show the crews how appreciative you are. You can add the tip to the Total of your move. 

There is no such thing as a good tip. Any tip you leave is a good deed. But most customers that give tips, offer $5 to $30 per mover on average.

Privacy

Our Privacy Policy

Concise Movers takes customers privacy very serious. As any moving company, we deal with very sensitive information about customers. Details such as addresses, phone numbers, emails and more are stored on our servers. We do use your personal information to be able to serve you better. Concise Movers might also use your information to run marketing campaigns through online and offline channels, with the intention of remarketing our services to you.

Frequently asked questions

Yes all data we collect from your are encrypted end to end. To make it simple, no one can access your information on our website except Concise Movers authorizes them too. We have never been hacked and our developers make sure to protect your data. 

  • We do use your personal information to be able to serve you better. Concise Movers might also use your information to run marketing campaigns through online and offline channels. ​
  • If you wish to opt out at anytime, kindly contact us

Kindly note that even if your data is deleted, you might still see online ads (e.g: Facebook Ads, Google Ads, etc) 

Heavy items &appliances

Heavy Items

Our pros are very experienced with moving almost everything. Heavy and unusually large items are very difficult to handle. As such damages can occur. Concise Movers will not be responsible for any damages caused by items that weigh over 300LBS. We are also not responsible for damages caused to floor surfaces by these heavy items. Alternatively our pros might leave these items behind if you request it.

Appliances

We go above and beyond to assist our customer. We kindly ask that customers understand that we are MOVERS by profession. We are not professional plumbers or electricians. We only un-install & install appliances as a courtesy. Concise Movers is not responsible for damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of washers and dryers or other appliances. Alternatively our pros might leave these items behind if you request it.

Frequently asked questions

We are professional movers and we are proud of the 6 years experience we have accumulated. Moving, wrapping, loading and stacking a truck and then unloading the truck, securing items for transport, furniture disassembly and reassembly is our expertise. 

We are not experts in plumbing and electrical work, we leave that to the pros. So when our movers help with appliance disconnecting and reconnecting, it is as a courtesy for the convenience of our customers.

Since we are not pros, we can’t cover the above. However if your appliance is damaged (e.g: big dent, broken handle), we will cover it.

Yes if you’re not comfortable with the liability, the movers can leave your items behind. 

If you understand and accept the risks involved, the movers will load your item.

The crews are only human. It is very difficult to handle irregular shaped furniture OR furniture greater than 300 LBS. We will be doing our selves a dis-service if we don’t notify our dear customers of the potential risk.

Your crews will still take these items if you insist. But we will not be liable for any damage to items heavier than 300LBS.  Alternatively if you are not comfortable with the liability, the crews can leave it behind.

 

Damages

Our statement

We truly apologize if any of your items got damaged. Moving is very complex and we are humans. Even the best of us make mistakes. We will try our very best to fix any items damaged by our crews. Do note, you are not allowed to take any deductions off your move total. Your total balance is due after the move is complete. Your damage claims will be handled by our claims department in 72hrs or less.

Time Frame

To protect our company and crews from liability, we require customers to report damages related to their move at least 2-30 days following your move.

Basic Insurance Coverage

By law both Federal and State governments require household goods movers to offer insurance of $0.6cents per pound of item. This basic insurance coverage comes with all moves Concise Movers does. For this basic insurance coverage, you can file up to 30 days after your move.

Additional Insurance

Concise Movers goes a step above the government insurance standards. We offer full value insurance on items damaged by our crews. For full value coverage, customer must file damage claim within 2 days following the move. We will value your item at replacement value. Read our FAQ for more info.

TV Protection

Your TV's must be in boxes. If you don't have the original box, purchase one from your local hardware store(e.g: Home Depot, Lowes..). The crews at their discretion might turn on the TV to make sure it's working. They will then proceed to put your TV into the box you provided. If your TV is in a box and gets damaged, we will reimburse you its replacement value. If it is NOT in a tv box and it gets damaged, we won't be liable for the damage.

Mattress covers

Your Mattress must be in a Mattress cover. If you don't have a Mattress cover, purchase one from your local hardware store(e.g: Home Depot, Lowes..). YOUR Mattress MUST NOT BE IN A MATRESS COVER WHEN THE CREW ARRIVES. The crews will inspect the Mattress to take note of the current condition. They will then proceed to put your Mattress into the cover you provided. If your Mattress is a Mattress cover and gets stained, we will reimburse you its replacement value. If it is NOT in a Mattress cover and it gets stained, we won't be liable for the damage.

Frequently asked questions

We would be happy to explain. If we don’t set a limit for customers, we could potentially run out of business. Even Household  brands like Amazon, Walmart, etc all have a maximum number of days to return products.

It is the same for the moving industry. We deal with customers high value items. Sometime these cost thousands of dollars. 

If we don’t put a cap on days to file a claim, customers can call even after 1 month to claim damages. To keep us in business and to be efficient with claims, kindly unpack as soon as possible after your move. If you notice any damage, report it immediately.

We process claims usually within 72 hours after you file them. If we approve your claim, we will email you our offer. If we decline your claim, we will email you a letter explaining the reason behind the denial.

  • Fill out our online claims form
  • We will access all the information you provided.
  • You will get an email about the approval or denial of your claim within 72 hours

We have the right to approve or deny any claim. Basic insurance you are entitled by law is $0.6cents per pound per item. Full insurance coverage is an option we extend to customers and not their legal right. If you have any question Contact Us